COVERAGE TERMINATED

COVERAGE TERMINATED – SINGLE INSURANCE LISTED IN SYSTEM

Cld  --------- @ -------- , spoke with ------------ said claim was denied on ----------- stating patient’s policy was terminated prior to date of service. Inquired if patient has any other policy with them however found no other policy. Policy was terminated on --------. Claim# ------------. Checked patient’s demographics and found no other insurance listed.

Please verify if pt gave any other ins at time of service? If they did, please make the changes and bill the claim to the new insurance. If they did not, can we bill the pt?

THINGS TO DO –

UPDATE THE TERMINATION IN INSURANCE SCREEN

DEACTIVATE THE INSURANCE IN PATIENT’S DEMOGRAPHICS

RAISE CLT 3 : DEMO/ELIGBILITY TASK

CLOSE DM 3 : DEMO/ELIGIBILITY TASK IF AVAILABLE