CLAIM PAID THROUGH EFT – ERA AVAILABLE IN GEDI

Cld  ---------- @ --------- , spoke with --------- said claim was paid on ------- by Electronic Transfer Number ------------. Insurance allowed $----- and paid $----- with patient’s responsibility of $-----. It was a single / bulk EFT for $-------- . Claim# ------------ . Accessed GEDI and found we have the Electronic Remittance Advice (ERA) in website. Escalated this to team lead.

CLAIM PAID THROUGH EFT – ERA NOT AVAILABLE IN GEDI

Cld  ---------- @ --------- , spoke with --------- said claim was paid on ------- by Electronic Transfer Number ------------. It was a single / bulk EFT for $-------- . Claim# ------------ . Accessed GEDI and found we do not have the Electronic Remittance Advice (ERA) in website. Escalated this to team lead.